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FAQ

Questions about Order Placing:
 
Questions about usage
1. Q:

Do you accept internationl orders?

    A:
  1. Yes, we accept orders from Canada, Denmark, Norway, Sweden, Italy, Switzerland, Netherlands, Belgium, Finland, France, Germany , United Kingdom, Greece, Greenland, Hong Kong, Ireland, Japan, Korea, Luxemburg, Malaysia, New Zealand, Australia, Portugal, Spain, Taiwan and the United Stated directly though our website. If you are outside one of these locations, just Contact us . We can ship your order almost anywhere in the world utilizing DHL.
2. Q:

Do you do international deliveries?

    A:
  1. We do shipping to those countries and regions including Australia, Belgium, Brazil, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Greenland, Hong Kong, Ireland, Italy, Japan, Korea, Republic of Malaysia, Netherlands, New Zealand, Norway, Portugal, Russian Federation, Spain, Switzerland, Taiwan, United Kingdom and United States, if you are outside one of these locations, just email Contact us  .
3. Q:

What are the accepted forms of payment?

    A:

We accept payment by paypal, valid Credit Cards only-Visa, MasterCard. Payment by cash, cheque, money orders, government subsidized program card, gift card, personal check or store charge account and American Express also paypal is unavailable.

4. Q:

Is my payment to your site secure?

    A:

All payments are done online through the 100% secured. nikefree-uk.com have created a secure transaction environment. We use Secure Sockets Layer (SSL) technology - Our On-line Ordering system is the industry standard for encryption technology-to protect your online order information. SSL encrypts all information including your credit card and all personal information passed from you to www.barbour.cc . Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.

5. Q:

Can I pay over the phone?

    A:

Currently we don't accept any payment over phone. Please visit our website to pick your favorite items and finish your payment on-line.

6. Q:

Can I contact you by phone ?

    A:

Sorry, we do not offer phone services now, but you could feel free to contact us via E-mail or MSN if you have any problems. And we would give you a promptly reply once we receive your consultation.

7. Q:

I don’t have Visa or Mastercard Card, what can I do?

    A:

You could pay with Paypal and Western union, and accept 10% discount for your western union payment. You could just contact us via email or MSN for our Western union information.

8. Q:

Why am I getting an error when I try to pay with my credit card?

    A:

If you are trying to checkout using credit card as your payment method but receiving an error, please go back and place an order again, your previous orders without payment would be cancelled within 24 hours. Please check with your credit card company to verify that your card is in good standing if your three orders or more did not go through.

9. Q:

Why was my credit card charged if my order did not go through?

    A:

If you did not receive an order confirmation number at the end of the transaction, your order was not completed. nikefree-uk.com will reserve funds for purchases from credit cards. These reserved funds will appear back on to your credit card within 24-48 hours. All successful orders would receive an order confirmation number will be billed the charged amount when the item is shipped from our warehouse.
If you have any trouble completing your nikefree-uk.com order, please don't hesitate to contact us via Email.

10. Q:

I have purchased from nikefree-uk.com previously and I would like to purchase again, how do I do this?

    A:

If you wish to return to the site at a later date and purchase another product, you will need to enter your original login details on the "Order Status" page. If you have forgotten these details, please click on the "Forgotten Password" button and they will be emailed to you. From here you are ready to continue shopping without having to re-enter your contact details.

11. Q:

What happens if a product is not available?

    A:

Due to the popularity of some product exclusive we may sell out at times of an item you wish to purchase. Should additional product become available we will redisplay this on the website. Back orders will not be accepted.

12. Q:

How can I track my order?

    A:

You can check the status of your order at any time by going directly to the Order Status section on nikefree-uk.com . Please note that you will need your order number and e-mail address in order to use this feature.
We will send you an e-mail to inform you the tracking number of the express company and tell you how to track your order. You can track shipment on carrier's website, if you cannot see records on the site right away, please try to see records later, because sometimes the carrier input the shipping information slowly, however, we guarantee that the shipment been on the way when you got tracking number from us.

13. Q:

What are the shipping options and delivery timeframes for orders placed on nikefree-uk.com ?

    A:

The time for delivering depends on your location, the item(s) you ordered. Usually, we would arrange your shipment in 12 hours once your payment is cleared. There are two shipping methods. EMS is the main shipping method, which is free of charge , it takes 5-7 business days to arrive your door. And please notice that orders from some long distance countries, such as Italy, Netherlands and so on, should be shipped by DHL Express, $15 each item, usually arrived in 3-5 business days . For more shipping information, please link Shipping Policy.

14. Q:

How do I change my order after it has been placed?

    A:

Please Contact us  to change your order where possible we will accommodate. If your order has been already customized, as per our returns policy we will not be able to adjust it.

15. Q:

Can I cancel my order?

    A:

Cancellation of an order must be requested before the order has been dispatched. Because we process all orders as quickly as possible within one day after receive your order payment, so we are not always able to cancel an order after it is placed. Hope you can understand in this key point. Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.

16. Q:

 How do I cancel an order?

    A:

Please contact our Customer Service Department via email or msn within 6 hours of purchasing, if you need to cancel your order. But please be advised that some orders are shipped very soon after placement, it will not always be possible to make changes.

17. Q:

Where do I return my shirts?

    A:

If for any reason you are dissatisfied with your purchase, we will assist you with an exchange or refund. Firstly, you should contact our customer service request for a returning address. And Items must be returned within 14 days of original dispatch date in a resalable condition.

18. Q:

How long will it take to process my return?

    A:

We process all returns in the order they are received, and we do process them as quickly as possible. On all returns and exchanges, processing may take 24-48hours for receiving the returned items and reaching an agreement with you.

19. Q:

How do I return a product purchased at nikefree-uk.com ?

    A:

We process all returns in the order they are received, and we do process them as quickly as possible. On all returns and exchanges, processing may take 24-48hours for receiving the returned items and reaching an agreement with you.

20. Q:

How long will it take to process my return?

    A:

We design our products to bring quality and performance to our customers' active life. We feel the same way about customer service. If you feel the need to return or exchange an item, we will gladly make it happen.
Items can be returned for a refund or exchange for any reason within 30 days of the date of purchase. After 30 days, items must be unworn and unwashed to receive a refund or exchange. Refunds will be issued based on the original form of payment.

Without a receipt:

Items originally purchased from our store can be returned for an exchange at the current selling price if the item is unworn and unwashed.

Reserving the Right:

nikefree-uk.com  reserves the right to make adjustments to the Return Exchange policy. Special circumstances may require partnership with corporate business partners.
For more information, please click Return Policy

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